Got issues with your rear shock like losing oil or air pressure? Shock makes weird noises? Then it's time for a service!!
Suspension forks and shocks are among the most important components on a mountain bike. The suspension elements not only absorb shocks, but also ensure you ride safely. These components are exposed to extreme loads and weather conditions. They compress and decompress several times a second and have to withstand rain, mud, sand and temperature fluctuations. As a result, the suspension forks and shock absorbers require regular maintenance, otherwise high wear and tear result in malfunction to occur. Not only the seals and wipers wear out, but also the damping and lubricating oil lose their efficiency. Only regular maintenance guarantees a long service life and reliable function and performance of your suspension elements. For many years we, Bicycle Suspension Berlin, have been offering a complete service for suspension and damping components of all types of bicycles (mountain bikes, trekking and touring bikes). We are the ideal partner for all matters and problems concerning suspension forks and dampers.
What do we do with the damper service?
1) Upon acceptance, the damper is tested and professionally disassembled.
2) environmentally friendly and professionally cleaning with Bio-circle cleaning device
3) gets tuning gaskets and damping oil of the latest generation
+ optional tuning of compression and rebound possible (shimstack tuning)
4) Nitrogen chamber is filled and adapted on request
5) and professionally assembled and function tested again.
What products are used for the service?
Sealing kits are the heart of every service. Our service kits are not replicas of the original - we raise the bar! An example of this is the consistent use of quad rings as dynamic seals. Smacking or missing lockout function are among the most frequent service reasons for dampers - nitrogen has reached the oil chamber via the separating piston seal. If one compares an original O-ring that is frequently used with the quad ring that we use, one is not surprised.
How to submit your shock for service?
Send in the shock in proper packaging including a sheet complete with return address and contact details (email/phone) !
Once we received your shock we will send you a confirmation by email with the current processing time for your service.
Once the service is complete we will send you an invoice by email.
- Payment is possible with PayPal, creditcard or bank transfer.
After we received your payment we will send the serviced shock back to you by DHL/UPS.
Do we provide warranty for our service?
For this service we use specially developed tuning gaskets and separating pistons with quad rings to improve performance, tightness and durability. We give 6 months warranty on function and tightness on all seals and assemblies.